Ferry Companies

The ferry Company, Golden Star Ferries, launched its activities in Greek  shipping market since 2011, by the acquisition of one of the most famous Greek Ferries, the F/B SUPERFERRY II, in Rafina- Andros- Tinos- Mykonos  and v.v. route.

Company’s main target is the transfer of passengers and vehicles to be done with safety, comfort and consistence.

In 2016 Golden Star Ferries added in its fleet another luxurious and modern vessel, the F/B SUPERFERRY, which after her full renovation upgraded the standards in shipping transportation and dominated in Cyclades Line.

The company grows in 2017, investing on the purchase of  Superrunner, a high speed craG, one of the most popular in her category. Always based in Rafina port, the destinations’ network expands during the summer period with daily calls to Tinos, Mykonos, Paros, Naxos , Ios and Santorini island.

Passenger Ticket Terms and Conditions

Get Informed about your rights and responsibilities. Read carefully the general terms of travel and… bon voyage!

  1. Booking
    Tickets are personal, non-transferable and are issued in the passenger’s name. They are valid only for the itinerary, date and seat for which they are issued.
    Tickets can be booked in all travel agencies cooperating with our Company, in the company’s central offices or via our website on the internet.
    Ticket issuing on board is prohibited; to avoid any inconvenience, all passengers are requested to book their tickets and have them before departure.
    Complying to EU Directive 98/41, for safety reasons, a name list of the passengers is mandatory for all itineraries; name of passenger, gender (male, female), age range (adult, child, infant), Type and Plate number of the vehicle, if there is one, are mandatory to be registered on the ticket.
    We strongly suggest our passengers to notify the travel agency on their phone number (preferably a mobile one) upon the issue of their ticket; they will be notified in case of change on scheduled itineraries e.g. detention of ship due to adverse weather conditions, etc.
    You are kindly requested to notify the travel agency upon the issuing of your ticket on any passengers than need special care.
    For children up to 4 years old issuing of a zero fare ticket is mandatory.
  2. Embarkation
    Complying with P.D 3 709/2008 of the Greek state, passengers should be on the embarkation area 30 minutes, or 1 hour if they travel with a vehicle, before departure.
  3. Ticket issue due date
    Tickets should be issued before due date as specified by your travel agent when booking you ticket. In any other case, your reservation will be cancelled automatically.
  4. Open date tickets
    Open date tickets are valid for one year from the issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
  5. Cancellations and refund
    Tickets can be cancelled only in the travel agencies where they were issued, providing the original tickets. No ticket cancellation can be made by phone.
    Terms of cancellation according to cancellation time
    Up to 6 days before departure: 100% refund or change to open date ticket.
    From 6 days up to 2 hours before departure: 50% refund or change to open date ticket.
    From 2 hours before departure to upon departure time: 50% cancellation fee.
    From 27/04/13-08/05/13, 20/06/13-26/06/13 and from 01/08/13-31/08/13, tickets are refunded without cancellation fee or they change to open date tickets 14 days before departure. 14 days to 6 days before departure there is a 25% cancellation fee. 6 days before departure, the same term applies as on the paragraph above.
    Open date tickets: ΤOpen date tickets are refunded without cancellation fee only if issued originally as open date tickets. If they have been converted to open date ticket, there is a 50% cancellation fee.
  6. Delay or cancellation of an itinerary due to force majeure (e.g. adverse weather conditions)
    Delay of departure: Passengers and vehicles can embark with the same tickets.
    Cancellation of itinerary: in case of cancellation, tickets are no longer valid and should be replaced with new for the next scheduled departure with available seats.
    Important: Passengers are kindly requested to contact the company’s offices in case of delay due to adverse weather conditions in order to stay updated on the new time of departure.
  7. Ticket Loss
    In the event of ticket loss, passengers need to purchase a new ticket in order to travel and then notify in writing the company providing lost ticket’s data (date of departure, itinerary, no. of ticket), no. of new ticket purchased and a copy of that ticket. If the lost ticket is not found by the revenue department of the company to be changed to open date ticket or utilized within 3 months, it will be replaced by a ticket of the same type for the same itinerary. Lost ticket’s data can be found at the issuing agency and should be sent by fax to the company’s central offices.
  8. Timetables
    The Company makes all effort to ensure that timetables are kept but reserves the right to make changes without prior notice if necessary.
  9. Control on board
    Check-in of tickets upon embarkation and during the trip is conducted by the ship’s inspecting officers. During check-in, passengers are responsible for displaying their tickets and other documentation that justifies a ticket with discount, if that is the case.
  10. Luggage
    Luggage should be placed on special locations of the ship, complying with the crew’s indications. Valuables should not be left in luggage. Valuables should be handed to the Purser’s office for safekeeping.
  11. Passengers with special needs
    Specially designed cabins and other facilities are available to passengers with special needs. Due to limited availability it is advisable to book early.
  12. Pets
    Pets travel in specially designated cabins and kennels. As the number of cabins is limited, you are kindly requested to reserve ahead.
    For health reasons, pets are not allowed in indoor public areas or cabins others than those designated for them. Dogs should always be on a leash and wear a muzzle when circulating on the ship.
    Passengers travelling with their pets are required to have their pet’s valid health documents with them and are responsible for their pet’s health, safety and hygiene. Unattended pets are not accepted on board.
  13. Lost and found
    Please notify the ship’s Reception on any item lost or found as early as possible and prior to disembarkation. For any information after disembarkation, please contact the Company’s central offices.
  14. Safety
    For safety reasons, all passengers and their belongings are liable to control. In case of non- compliance, the passenger will not be allowed to embark and the port authorities will be notified on the event.
    Passengers are expected to present their ticket, passport or other identification documents to the ship’s authorized personnel. The Company reserves the right not to allow embarkation to passengers that fail to present their travel and identification documents.
    After embarkation, disembarkation is only allowed under permission of the ship’s authorized personnel.
    In case a passenger wishes to disembark, they need to remove their luggage and/or vehicle.
    Passengers who curry a weapon have to declare it upon embarkation.

Blue Star Ferries is one of the leading companies in the Greek shipping industry. Its new and modern vessels serve the itineraries between the port of Piraeus and Cyclades and Dodecanese islands. Moreover, a vessel travels through Greece and Italy.

Blue Star Ferries was founded in November 1992. However, the history of the group BLUE STAR SHIPPING starts in 1897 with cargo and passenger transportation between Piraeus, Patras, the Ionian islands and Italy. In the decades 1980s and 1990s, the development of the company was great and started to activate in ferry transportation between Greece and abroad.

Presently, the company owes 8 vessels, while 5 of them were constructed after the middle of the 2000s. All the vessels of the company are new, modern and quick. They have all the facilities you may need during your trip and all the kind of luxurious facilities. Over the last years, the company has been certified with ISO 9001 which shows the quality of services provided, Moreover, the vessels of Blue Star Ferries have been awarded the ISO 14001 and the company became the first Greek company to get a certification for developing an Environmental Policy.

GENERAL CONDITIONS

  1. PASSENGER NAME LIST
    • According to EU Directive 98/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing
    • To make that possible, tickets are issued BY NAME and specifically must include:
      • PASSENGER’S FIRST AND LAST NAME
      • GENDER: MALE/FEMALE
      • AGE: ADULT-CHILD-INFANT
        In addition the issuing agent must be notified of passengers requiring SPECIAL CARE
        It is strictly forbidden to issue tickets on board; therefore for their convenience, passengers must contact their travel agent on time to book and issue their tickets.
        Children up to 4 years old: it is obligatory to issue a Free of Charge ticket.
  2. NUMBERED SEATS
    Use is only allowed to the holders of numbered seat tickets.
  3. TICKET OPTION DATE
    Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period the booking is automatically cancelled.
  4. OPEN DATE TICKETS
    Open date tickets are valid for boarding only if a boarding card valid for the specific date of travel has been issued. Open date tickets are valid indefinitely.
    Upon embarkation, the original ticket and issued boarding card must be handed over to the ship’s Purser for ticket control.
  5. TICKET CANCELLATION
    Tickets can only be invalidated by the issuing agency.
    Tickets cannot be invalidated over the phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.
  6. CANCELLATION FEES
    HIGH SEASON: 26/04/13-12/05/13 & 14/06/13-08/09/13(1)
    7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
    From 7 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
    4 hours prior and up to the departure: 50% cancellation fees must be paid.
    After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
    (1) For the period 26/04/13-05/05/13 & 21/06/13-22/06/13 for all departures from Piraeus or Rafina and for the period 05/05/13-12/05/13 & 24/06/13-25/06/13 for all departures to Piraeus or Rafina, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
    LOW SEASON: All other dates except those mentioned in HIGH SEASON
    3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets.
    From 3 days and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date
    1 hour prior and up to the departure: 50% cancellation fees must be paid.
    After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
    OPEN DATE TICKETS: Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, a 50% cancellation fee applies.
  7. SPECIAL OFFERS

    • SUPER ECONOMY: 10€ to the Cyclades(a), 20€ to the Dodecanese(b) & 19€ to Crete(c): The offer is valid for all destinations, in Economy class, from and to Piraeus & Rafina, for limited number of tickets. This offer is not cumulative with any other offer. Tickets must be issued upon booking, cannot be cancelled or converted to open date tickets or for another departure date. The ticket is issued in the passenger’s name, is personal and non transferable.
      (a) Valid for F/Bs Blue Star Paros, Blue Star Naxos, Blue Star Ithaki & Superferry II.
      (b) Valid for F/Bs Blue Star 1, Blue Star 2 & Diagoras.
      (c) Valid for F/Bs Blue Horizon & Superfast XII.
    • SPECIAL ECONOMY: 25€ to Chania (Crete)(a) & 29€ to Heraklion (Crete)(b): The offer is valid in Economy class, for limited number of tickets. This offer is not cumulative with any other offer. Tickets must be issued upon booking, can be cancelled or converted to open date tickets or for another departure date. The ticket is issued in the passenger’s name, is personal and non transferable.
      (a) Valid for F/B Blue Horizon.
      (b) Valid for F/B Superfast XII.
  8. CANCELLATION OF DEPARTURE OR DELAY DUE TO EXTREME WEATHER CONDITIONS etc.:

    • DELAYED DEPARTURE:
      Passengers and vehicles can embark without changing their tickets.
    • CANCELLATION OF DEPARTURE:
      The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending on availability.
      ATTENTION: In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company’s port agencies in order to be informed about the new departure time.
  9. LOSS OF TICKET(S)
    When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent to company’s central offices Attica Premium: 30, Amalias Avenue, Athens – 11 Kountouritou Street, Thessaloniki – 4, 25th Avgoustou Street, Heraklion Crete or can be sent by fax to Customer Services & Loyalty Dept., +30-210-8919019. If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket free of charge for the same route. The number of the ticket lost as well as other details can be traced through any of Company’s central offices.
  10. PASSENGER’S PHONE NUMBER
    Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.
  11. SCHEDULES
    The company will endeavour to adhere to the itineraries that are mentioned in the brochure. However, it maintains the right for their modification if it is absolutely necessary.
    Arrival times quoted indicate the time the vessel arrives at the entrance of the port.
    The company reserves the right to reschedule its vessels if necessary
  12. TICKET CONTROL ON BOARD
    Purser’s Office staff carries out ticket controls at embarkation and during the journey. Passengers are obliged to show their tickets on demand and proof of discount, if applicable.
  13. LUGGAGE
    Luggage should be placed in the designated areas of the vessels as per the crew’s instructions. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping.
  14. PASSENGERS WITH SPECIAL NEEDS
    On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance (Reservations Dept.: +30-210-8919800). For further assistance: Customer Services  & Loyalty Dept., tel.: +30-210-8919010, e-mail: cs.domestic@attica-group.com
  15. PET ACCOMMODATION
    A limited number of Pet cabins* are available on board. It is necessary to reserve these cabins in advance. Should these be fully booked, a small number of kennels are also available. For reasons of public hygiene, pets are not allowed in cabins other than the specially designated pet cabins, bars, restaurants and the ship’s indoor public areas. When walking on the open deck, they are required to wear muzzle and be on a leash, accompanied by a guardian. Passengers traveling with a pet should hold updated health documents for their pet and are responsible for the pet’s care, safety and hygiene.
    Special areas for the pets’ daily hygiene are available on board. Unaccompanied pets are not accepted for embarkation.
    * Not available on F/B Blue Star Ithaki.
  16. LOST AND FOUND SERVICE
    Passengers, who have lost or found a lost item on board, are kindly requested to contact the ship’s Reception immediately during their journey and most importantly before disembarkation. For any information you may require after disembarkation, please contact Company’s Head Offices, Customer Services & Loyalty Dept., tel.: +30-210-8919010, e-mail: cs.domestic@attica-group.com
  17. CUSTOMER SERVICE DIRECT LINE
    For any Customer Service inquiries, comments or suggestions, please call, tel.: +30-210-8919010 or send an e-mail: cs.domestic@attica-group.com
  18. SECURITY NOTICE
    For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket, identity card or any other official documents to the vessel’s authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity. Once a passenger has boarded the vessel, they are not allowed to disembark prior to departure, unless approved by vessel’s Officers. Passengers who wish to disembark must take with them all their luggage and/or vehicle (if possible). Any weapons carried must be declared upon embarkation.
  19. NO SMOKING LAW 3730
    As per the National Law 3730 of the Greek Ministry of Health, as from 1st July 2009 smoking is strictly prohibited in all enclosed public areas, as well as the vessels’ cabins. Passengers may smoke in the designated areas on the open outer decks.

Fast Ferries was established in 1989 to provide high-level liner services, which according to the company’s philosophy, stands for a safe, fast, and comfortable trip.

Fast Ferries is developing and it aims to –if the circumstances allow it- invest on new modern technology. However, no technology can provide solutions unless it is accompanied by high know-how. Therefore, the company equally invests on highly skilled executives.
In 2007, Fast Ferries put a modern ferryboat, “Theologos P”, on the line Raphina, Andros, Tinos, Mykonos.
This is a modern ship, which significantly upgraded the services provided in the said line.
The vision and the goal of the company’s management is to make Fast Ferries a synonym to credibility, safety, comfort, and speed.
This is why it has already made investments setting new standards for Greece on passenger accommodation, thus providing high-level services.
The ongoing improvement of know-how in short sea shipping is a process strictly followed in “Fast Ferries”, and it fully serves this vision.

GENERAL RULES

  1. PASSENGERS LIST
    According to E.U. Directive 98/41, it is obligatory, for safety reasons, that a passenger list be issued for every voyage. For this reason the passenger’s name is printed on the ticket. More specifically, the list must contain the following: The passenger’s first and last name, the sex: male/female, the age: adult/child/infant and a telephone number for the exclusive purpose of notifying the passenger in case of delay, cancellation or frustration of the voyage. In addition to the above, persons in need of special care should be reported at the travel agency issuing the tickets. The issue of tickets on board the vessel is prohibited and consequently, in order to avoid unnecessary discomfort, the passengers must duly proceed with the reservations and the issuance of tickets. Children up to 4 years old: the issuance of a ticket with zero cost is obligatory.
  2. BOARDING PROCEDURE
    According to law 3709/2008 passengers are required to board the vessel half an hour prior to the scheduled time of departure and to bring their vehicles to the waiting area 1 hour prior to the departure.
  3. TIME OF THE ISSUE OF TICKETS
    Tickets must be issued within the deadline which is set on the date of the reservation. The passengers are informed about the deadline by their travel agent. If the ticket is not issued within the deadline, the reservation is automatically cancelled.
  4. OPEN DATE TICKETS
    Open date tickets are valid for 1 year and such tickets are not accepted for boarding. It is necessary that the initial ticket be replaced with a new ticket before boarding. If, until the date of travel, the freight has been increased, owners of such tickets must pay the difference.
  5. PREPAID TICKETS
    We inform you that our company supports the service of prepaid tickets (PTA).
  6. CANCELLATION OF TICKETS AND RETURN OF FREIGHT
    From the date of issue of the ticket until 8 days before the scheduled time of departure: Tickets can be cancelled without cancellation penalties if the whole body of the ticket is returned or they can be converted to open date tickets. From 7 days up until the scheduled time of departure: Tickets can be cancelled with a cancellation penalty of 50% as long as the whole body of the ticket is returned or alternatively, they can be converted to open date tickets.
    After departure: Tickets cannot be cancelled, cannot be converted to open date, and no change of date is possible. Tickets can only be cancelled by the travel agents by which they were issued; they cannot be cancelled by phone. Persons wishing to cancel a ticket must deliver it to the agency that has issued it.
  7. DELAY OR CANCELLATION OF TRIP DUE TO BAD WEATHER CONDITIONS
    • DELAY OF DEPARTURE:
      Passengers and their vehicles can board the vessel without changing their tickets.
    • CANCELLATION OF VOYAGE
      Tickets for the cancelled voyage are not valid for embarkation and must be changed for the next scheduled departure where there is availability, by replacing the ticket.In case the voyage is delayed or cancelled, passengers are kindly requested to contact the offices of the company in order to be informed about the new time of departure of the vessel.
  8. LOSS OF TICKET
    In case of loss of a ticket, the passenger must buy a new ticket in order to travel. The passenger must then notify the company about the loss in writing stating the date of travel, the itinerary, the number of the lost ticket, the number of the new ticket which is purchased and a photocopy of the latter. If it results from the company’s archives that the lost ticket has not been used within a period of one year after the date of travel, the company shall issue a ticket for this itinerary without any additional freight charge. You can find all the data regarding a lost ticket at the company’s central offices. The statement of loss of ticket shall be submitted to the company’s offices, 10, Skouze str., Piraeus, or it shall be sent by fax to +30 210 4281064 or by e-mail at info@fastferries.com.gr.
  9. ITINERARIES
    The company shall make every possible effort to deliver all its scheduled itineraries. However, it reserves the right to make alterations to the above, if this becomes necessary.
  10. TICKET CONTROL ON THE VESSEL
    We kindly request that the tickets of passengers and vehicles as well as the reduced fare tickets be issued correctly in order to avoid any discomfort. The Purser Officers carry out ticket controls upon boarding and during the voyage. Upon such controls, passengers are required to present their tickets as well as any documents which entitle them to a reduced fare ticket.
  11. LUGGAGE
    The bearer of a standard ticket is entitled to carry on board luggage up to 50 kilograms or up to 1 cubic meter for free. Luggage must be stored in specially designated parts of the vessel according to the crew’s instructions. Luggage must not contain valuables. Valuables can be handed for safekeeping to the Officers in charge.
  12. PERSONS WITH SPECIAL NEEDS
    Our vessel has specially designated areas for the best service of passengers with special needs. For this, prompt reservation is necessary.
  13. ACCOMMODATION OF PETS
    The vessel has special areas for the accommodation of pets. For sanitary reasons pets are not allowed in the bars, restaurants and internal areas of the vessel. If they are moving (always accompanied and wearing a leash) they must obligatorily wear a muzzle. Passengers travelling with a pet must always carry with them a recently updated health book of the pet and are responsible for the caretaking, the safety and the hygiene of the pet. The vessel has a special area for the daily hygiene of the pets. Unaccompanied pets shall not be accepted on board.
  14. LOST AND FOUND SERVICE
    Passengers who have lost or found an object are kindly requested to inform, during the voyage, the Reception of the ship or, after disembarkation, the Central Offices of Cyclades Fast Ferries, Customer Services, tel: +30 210 4182163, e-mail:info@fastferries.com.gr.
  15. CUSTOMER SERVICE LINES
    For any query, remark or complaint passengers may contact the Company by phone at +30 210 4182163 or by e-mail at: info@fastferries.com.gr
  16. FOR YOUR SAFETY
    For safety reasons, all passengers and items which they bring on board may be checked. Persons who refuse to comply shall not be allowed on board and they shall be reported to the local port authorities. Passengers must present to the authorized personnel of the vessel their ticket, passport, identity card or other valid travel documents. The company reserves the right to refuse boarding if the passenger does not carry the required travel documents and if he cannot prove his identity beyond any doubt. After boarding, disembarkation is not permitted without permission of the ship’s officers in charge. In case that a passenger wishes to cancel his trip after having boarded the vessel, he must carry his luggage and, if possible, his vehicle, out of the vessel. If you carry a gun, we kindly request that you declare it upon your embarkation.

The company Sea Jet Ferries is a joint venture of speedboats that aim to serve and connect the Aegean islands to Athens, the capital of Greece. In particular, the itineraries of Sea Jet Ferries connect Crete to Athens through the Cyclades islands. The company owes four modern and fully-equipped vessels to serve its passengers and offer a comfortable trip.

General Travel Terms

  1. Passengers should be at the port at least 45 minutes before the ship’s departure.
  2. For al cancellations prior to the shipΆs departure, 50% of the value of the ticket will be returned. No cancellations are accepted by phone. Passengers may convert their tickets to open, but not on the day of their journey. On the day of the journey, no amounts will be returned.
  3. In case of loss of ticket, the passenger should buy a new one, state the loss in writing to the company and include all of the lost ticket’s details (day and time of travel, itinerary, ticket no and new ticket no, as well as copy thereof). Following an audit conducted by the company and within 12 months from the day of submission of such request, provided that the lost ticket has not been used to travel, the passenger may receive a free ticket the total value of which will amount to that of the lost ticket.
  4. The company will not be held liable for delays in departures, deviation of and non following the regular course as a result of bad weather conditions or orders issued by the Ministry of Maritime Commerce and Port Authorities or force majeure and such actions take place to ensure the safety of passengers.
  5. In case of cancelled sail because of the companyΆs default or as a result of force majeure (e.g. ban on departure due to bad weather conditions), the company will return the full value of the ticket and only that.
  6. Itineraries may be modified and such changes will be posted on the company website (www.seajets.gr) in the reservations system.
  7. In accordance with EU Directive 98/41/EC, it is mandatory to register the names of all persons on board each sail. For the purposes of registration, the tickets state the passengerΆs NAME and in all cases:
    • The passenger’s name
    • Their sex: male/female
    • Their age: adult/child/infant

Hellenic Seaways has been presented in the Greek Navigation since 1999 and has managed to be today one of the leading companies in the field of merchant marine. Hellenic Seaways has 34 vessels that serve itineraries in many islands in the Aegean Sea, giving an impulse to the Greek tourism and a better quality of life for the permanent residents of the islands.

Hellenic Seaways makes sure that its vessels provide passengers with luxury, comfort, quickness and regular itineraries. Its vessels include normal ferries, high speeds, flying cats and flying dolphins which are newly-built and equipped with all the modern facilities. In fact, two of its ferries, Nisos Mykonos and Nisos Chios, have been awarded as the Best Ships of the Years 2006 and 2007. Moreover, the company pays a great attention to the protection of the environment, which gave Nisos Mykonos the Green Star certificate.

General Terms & Conditions

  • Embarkation Procedure
    Passengers must report at the embarkation port for check-in half an hour before departure time and if travelling by car an hour before departure time.
  • Tickets cancellation
    Up to 14 days before departure date: 100% refund on tickets value.
    Up to 7 days before departure date: 75% refund on tickets value.
    Up to 12 hours before departure date: 50% refund on tickets value.
    Cancellations made in less than 12 hours before departure are not entitled to a refund.
  • Alternatively:
    There is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.

    • HIGH SEASON: from 21/05/2010 until 24/05/2010 and from 18/06/2010 until 06/09/2010
      up to 6 hours before departure, valid for the HIGHSPEED VESSELS HS1-HS4-HS5-FC3-FC4
      up to 4 hours before departure, valid for the vessels NISSOS MYKONOS & NISSOS CHIOS
      up to 2 hours before departure, valid for the itineraries within the Saronic and Sporades islands (the Highspeed vessels serving the itinerary Piraeus-Aegina-Agkistri-Piraeus and the Conventional vessels serving the Saronic are excluded as tickets can be changed to Open-Date tickets up to the time of departure).
    • LOW SEASON: Periods not mentioned above up to 2 hours before departure, valid for the HIGHSPEED VESSELS HS1-HS4-HS5-FC3-FC4 (every Friday-Saturday-Sunday)
      Before departure, valid for the vessels NISSOS MYKONOS & NISSOS CHIOS
      Before departure, valid for the itineraries within the Saronic and Sporades islands.
      The Open Date tickets are replaced by a new ticket, of the same or bigger value, by paying the difference, upon availability for the same or different trip. For this new ticket all the above cancelation terms are not valid and any difference in price is not refunded. Please not that the new ticket cannot be issued with any discount if the initial ticket did not have a discount and vehicle tickets can be replaced by passenger tickets and vice versa.
      Open tickets (may be replaced) are valid until the end of the year that the initial ticket had been issued for.
  • Tickets Loss
    In case of ticket loss, passenger should purchase a new one in order to sail and report such loss to the travel agency or to the shipping company, mentioning the departure date, the route and the number of the lost ticket as well as the number of the new one (photocopy). In case that it is proved that the ticket has not travelled, after a thorough search within the company’s files and within 1 month from the trips date, then the passenger is entitled to a new ticket of the same amount.
  • Passengers’ Name List
    Pursuant to E.U. Directive 98/41, the shipping company has the obligation to keep a passengers’ name list at any voyage, for safety reasons. For the purposes of such registration, tickets should be issued in the name of each passenger and should especially include:

    • PASSENGER’S FIRST AND LAST NAME
    • GENDER: MALE / FEMALE
    • AGE: ADULT-CHILD-INFANT
      When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary. In the case that the passenger is not willing to provide the company with his contact details this is noted on the ticket. Online Reservations: the passenger fills in his contact details in the appropriate fields available or chooses the option “I do not want to be informed in the case of any delay or cancellation of the itinerary”.
      The passenger must also check that the details printed on the ticket are correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.
      Upon ticket reservation travel agents or companies kiosks must be informed if a person with SPECIAL NEEDS will be travelling,

All the above terms and conditions serve in cross checking passengers and tickets details.

ANEK Lines was founded in 1967 in order to serve Crete’s main transportation needs, linking the island to the mainland.  Anonymous people of Crete were the shareholders of the company defining ANEK LINES’ profile as a community-focused one. The company is administered by a 15-member board and has over 1800 employees. ANEK Lines has built a fleet of 11 vessels certified by International Safety and Quality Systems (ISM& ISPS, ISO& HACCP). ANEK has been complying with the International Convention STCW 1995, ensuring its leading role in terms of quality of services in the area of international and domestic shipping.

Superfast Ferries began to operate in 1995, with 2 pioneering newly-built car-passenger ferries: Superfast I & Superfast II, connecting Patra to Ancona- Italy and reducing travelling time from 36 to 20 hours.  Today, Superfast Ferries owns the youngest and fastest fleet in Greece, consisting of 4 ultra-modern car-passenger ferries. There are daily connections from the Greek ports of Patra, Igoumenitsa and Corfu to the Italian ports of Ancona and Bari. In 2009, a new route was introduced, connecting Heraklion-Crete to Piraeus on a daily basis enabling passengers to continue their Adriatic journey to Crete.

Minoan Lines is one of the biggest maritime companies in the Greek sailing sector. Over many decades now, its work is dedicated to the comfort and the safety of passengers and cargo. It presently owns six luxurious vessels that serve the lines between Greece and Italy and between the port of Piraeus and Heraklion, Crete.

Being present in maritime since 1972, the company renewed its fleet from 1998 to 2002 with modern and technologically advanced highspeed ferries. The fleet of Minoan Lines now includes the following high-speed vessels: Festos Palace, Europe Palace, Pasiphae Palace, Knossos Palace, Olympia Palace, Ikarus Palace. With an emphasis on quality and safety and with respect to the environment, Minoan Lines aims to cover every need you have on board and offer you a comfortable and luxurious trip.

Terms & Conditions

  • General Info
    According to the S.O.LAS. regulation, the P.D. 23/99 of the Greek state and the European Union Communal Instruction 98/41 , it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name (Initial), gender, age category (child / adult / infant), type of vehicle and plate number. Passengers who are not residents or nationals of an E.U. member state are also required to provide additional information such as: Nationality, Passport number and date of birth. Passengers requiring special care must notify their travel agent or the company’s main reservation offices.
    Passengers are responsible for complying with all Port, Health and customs regulations.
    Passengers ought to comply with the ship’s captain and crew instructions regarding public order and safety on board.
    Passengers must contact the captain or the staff captain should a complaint arises while on board. They may also contact MINOAN LINES or the port authorities after the end of the journey.
    This contract of carriage is governed by Greek Law. Any claim arising from, or on the occasion of this contract is subject to the exclusive jurisdiction of the Courts of Piraeus, irrespective of its legal basis. Carriage, whether domestic or international, is subject to the provisions and financial limits of responsibility of: a) The Athens Convention of 13.12.1974 and its protocol of 19.11.1976 (Law 1922/1991) and b) the Brussels Convention of 25.8.1924 and its protocols of 23.2.1968 & 21.12.1979 (Law 2107/1992) to the extend that the above provisions apply to the carriage of passengers, their luggage and vehicles, as the said provisions are in force in Greece.
  • Cancellations

    • DOMESTIC LINES
      From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
      From 13 days up to 7 days before the scheduled departure: 75% refund.
      From 6 days up to 12 hours before the scheduled departure: 50% refund.
    • ADRIATIC LINES
      From the date of the ticket issue and up to 30 days before the scheduled departure, the fare of the ticket is fully refundable.
      From 29 days up to 7 days before the scheduled departure: 75% refund.
      From 6 days up to 24 hours before the scheduled departure: 50% refund.
      On the day of the scheduled departure: the fare is not refunded.
      Tickets can be refunded only by the issuing agency.
  • Reservations
    Reservations and bookings can be made through all cooperating travel agencies, the central reservation office and the port offices of the company.
    The ticket is valid for one year from the issuing date and only for the port of departure mentioned therein.
    The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route it has been issued for. Any change must be reported to the issuing agent, the central reservation offices or the port offices.
    Passengers with “open date” tickets should confirm their reservations well in advance especially during high season. Such tickets are valid for one year after the issuing date. Any difference in price, is paid by the passenger and the ticket should be validated by the issuing agency, the central reservation office or the port office of departure.
  • Fairs – Discounts
    The tariffs for domestic and international routes include sea passage in selected accommodation arrangements and all port expenses. Meals and beverages are not included.
    The 30% return trip discount is offered exclusively for the return fare of international routes when a round trip fare is booked and is valid for any port of return. All other discounts are not cumulative and only one of them is granted at a time, when applicable conditions are met.
    Passengers entitled to discounted fares are kindly requested to state it at the time of booking. Once the ticket is issued, no refunds are allowed for price differences.
    Groups, trucks, buses and unescorted vehicles are subject to special agreements.
  • Cabins
    Cabins are characterized as 2,3 or 4 -berth depending on the number of passengers occupying it, not on the number of beds.
  • Ticket Loss
    In the event of ticket loss, the passenger must notify the issuing agent or the company in writing. The passenger is charged for issuance of a new ticket. However, refund of the lost ticket will be made at the end of the year if found non – utilized at the year’s end checking by the revenue department.
  • Limited liability
    In case of trip cancellation, passengers are entitled to a full refund while the company has no further obligation.
    The company reserves the right to substitute the vessel for which the ticket was issued after approval from the Ministry of Merchant Marine.
    Timetables, tariffs and travel conditions are subject to changes without prior notice. Arrival times quoted in timetables indicate the ship’s arrival at the port’s entrance (pilot station).
    Minoan Lines is not liable for any delay or cancellation resulting from deviation or from not keeping the scheduled route due to bad weather conditions, or orders by the Ministry of Merchant Marine or the Port Authorities or due to force majeure.
  • Children
    Children under the age of 4 travel free of charge and are not entitled to a berth or seat. However, a free ticket must be issued for embarkation. A 50% discount is offered to children from 4 to 12 years of age.
  • Boarding Instructions
    Passengers must report at the port offices for check in at least one hour before departure for the passengers, and 2 hours for the vehicles
    Otherwise, the company reserves the right to dispose of the reserved accommodation without any refund to the passenger.
    For vehicles, boarding time and priority list is subject to local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions.
    Vehicle passengers should exit the vehicle before embarkation. Vehicle category is shown on the ticket.
  • Safety on board
    Neither the carrier nor the ship are liable for any accident, loss or damage occurring prior to boarding, during loading and after disembarkation.
    It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.
  • Special needs Passengers
    There are specially designed cabins on all our vessels and all common areas are easily accessible. Due to limited availability it is advisable to book early.
  • Luggages
    Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage.
    Access to the ship’s garage during the voyage is prohibited.
    The company shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. Passengers are welcome to check cash and valuables with the Purser’s office for safekeeping.
  • Common areas
    Use of public areas of the ship is free for all passengers. It is prohibited however, to sleep or eat in the lounges and bars.
    Our shops on board offer a wide variety of products at very competitive prices.
  • Camping on Board
    Camping on board service is available from 1st of April until 31st of October.
    Camping on board passengers are welcome to use all public areas of the ship. The supply of electricity for caravans and trailers and the use of WC and showers is free of charge. Camping on board is a service subject to local port authorities rules and regulations.
    For safety reasons, passengers with Camping on Board arrangements are not allowed to use propane or any other cooking or heating gas during the entire stay on board.
  • Credit cards
    The following credit cards are accepted in the shops and the a la carte restaurants on board: American Express / DINERS / VISA/ MASTERCARD/ EURO CARD.
    EURO is the official currency on board.
  • Pets
    Pets travel free of charge in specially designated kennels on the ship’s deck. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet’s valid health papers with them.

Zante Ferries owns three vessels that serve passengers traveling from Kilini to Zakynthos and Kefalonia, or from Piraeus to the Cyclades.

More specifically, Adamantios Korais reaches Kythnos, Serifos, Sifnos, Milos and Kimolos.

Aegean Flying Dolphins has continuously put effort to offer excellent services since 2007, when it started carrying out safe and comfortable trips.

They own two hydrofoil vessels which connect destinations in the Argosaronic Gulf and the Sporades Complex. The vessels travel quite fast at top speeds of 32 nautical miles, shortening the trips’ duration significantly.

Aegean Flying Dolphins is always open to passengers’ opinions and suggestions as they strive to never cease improving their services.

The Aegean Speed Lines was founded in 2005 and located in Glyfada. The first boat was a catamaran that connects the hotel with the Western Cyclades and the Aegean Sea. In 2006, The island was excluded from the route in 2007, apart from the Western Cyclades, the ship’s company and was traveling to Folegandros. Today, Aegean Speed Lines and its ship, the Speedrunner II, serving Kythnos, Serifos, Sifnos, Milos, Kimolos and Folegandros. The social services provided by the company is very important because these small islands remain isolated in the winter, so they need a modern and reliable vessel for their association with mainland Greece. Also, by a good transport system, tourism, a major source of income for these islands, growing and improving the quality of life.

General Terms & Conditions

  • PASSENGER’S TICKET TERMS:
    1. The boarding ticket is personal, nominal and non transferable and it is valid only for the class and the particular trip it has been issued for.
    2. According to EU Directive 98/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing.
      To make that possible, tickets are issued BY NAME and specifically must include:

      • PASSENGER’S FIRST AND LAST NAME
      • GENDER: MALE/FEMALE
      • AGE: ADULT-CHILD-INFANT
        Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.
    3. Passengers should board on the vessel an hour prior to departure. If passengers miss departure, the ticket value will not be refunded. In case a passenger wishes to cancel his/her ticket prior to the vessel’s departure, he/she is entitled to receive half of the ticket fare.
    4. Children up to 4 years old: it is obligatory to issue a Free of Charge ticket. , whereas children from five (5) years up to ten (10) years of age pay half the price of the ticket.
    5. In case of loss of a ticket, that will not be replaced or refunded. In case of loss of tickets it is necessary to buy new tickets. Subsequently, a claim should be lodged with the company as soon as possible and in any case prior to the voyage date, stating the date, itinerary and serial number of the lost tickets, as well as photocopies of the new tickets. If after the end of the trip and the checking from the files of our company the lost tickets remain unused the passenger shall have the right to full refund of ticket value.
    6. The ship-owning company has no responsibility for any luggage damage or loss.
    7. The ship-owning company is by no means responsible for any delay of the vessel’s schedule, deviation and inconsistency to the standard route due to bad weather conditions or special orders by the Ministry of Defence or by the Port Authorities for act of God reasons.
    8. Passengers are responsible to keep the Port, Sanitary and Customs rules.
    9. Passengers should discipline to the instructions given by the captain or the crew for matters concerning the conservation of order and safety of the vessel.
    10. There is a complaint box available on board the vessel. Any passenger who wishes to make a complaint wiil be assisted by the crew.
    11. If the trip is cancelled at the company’s fault, the ticket fare will be refunded to the passengers. The ship-owning will have no other obligation.
    12. The ship-owning company retains the right, following the Ministry’s approval, to replace the vessel, for which a particular ticket has been issued.
  • VEHICLE TRANSFER PROOF CONDITIONS
    1. The driver is obliged to load and unload the vehicle.
    2. The vehicles should be in the loading area an hour prior to the vessel’s departure.
    3. The driver will not be entitled to receive a refund of the ticket fare if he/she misses the vessel’s departure. If the driver declares before the vessel’s departure he/she is not willing to travel, then he/she will be entitled to receive a refund of the corresponding amount of the ticket, according to commercial policy.
    4. In case of loss of the vehicle tickets, these will not be refunded.
    5. Passengers others than the driver of the vehicle are obliged to step out of the vehicle prior to loading.
    6. Passengers should carry with them any items they may need during the trip. After the vessel’s departure any access to the parking area is forbidden.
    7. Embarkation priority is defined by the Port rules, the relevant Authority and the shipowning company.

Leve Ferries, founded in 2015, is constantly striving to provide passengers with reliable transport in a safe and comfortable way.

The company owns as the first ship of its fleet IONIS, a passenger ferry, which is fully refurbished and technologically advanced.

ANES is a rather unique company which was founded in 1979 solely aiming to help the island of Symi to expand its commercial and tourist activities.

The nature of the company is what makes it special. ANES is owned by approximately 1300 locals of Symi and Rodos, a fact that explains the reason for the company’s foundation and is also the reason why they genuinely strived to achieve their goals.

Nowadays, ANES connects Aegina to Piraeus and the Sporades complex to Volos and Mantoudi, Evoia.

Travel with Goutos Lines with F / B MACEDON from Lavrio to Kythnos and Kea!

Kefalonian Lines is a new company, founded on the vision of offering better service to passengers that wish to travel between Kilini, Zakynthos, Kefalonia and Ithaki.

They are aiming at improving passenger and cargo transport significantly and consequently become the leader among the companies that connect Kefalonia with continental Greece.

After that they will seek to expand into offering passenger routes that will connect other parts of Greece.

Through customer satisfaction and absolute abidance to safety regulations Kefalonian Lines protects both the passengers and the sea.